Privacy Policy

At PayNow we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

• Full name, phone number, and email when you submit a transfer order
• Crypto wallet address or trading account number relevant to the transfer
• Payment-proof images and bank receipts you upload
• IP address and session data for security purposes only

2. How We Use Your Information

• Processing and completing transfer orders accurately
• Contacting you via WhatsApp or email for order updates
• Keeping transaction records for financial compliance and accounting
• Improving our services and user experience

3. Sharing of Information

We do not sell your data or share it with third parties for marketing purposes. Limited information may be shared with banks or crypto platforms only as necessary to complete your transfer, or when formally required by competent legal authorities.

4. Data Protection

Payment proofs are stored on a private, encrypted storage layer protected from public access. Sensitive data (passwords, admin tokens) is encrypted in the database. All communication is over HTTPS.

5. Data Retention

Transaction records are retained for at least 5 years for accounting and regulatory purposes. You can request deletion of your personal data after the legally required retention period has elapsed.

6. Your Rights

• Request a copy of the information we hold about you
• Correct any inaccurate information
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data for specific purposes

7. Cookies

We use only essential cookies to remember your language preference and browsing session — no advertising trackers or behavioural analytics.

8. Contact Us

If you have any question about this policy or your information, contact us on WhatsApp or visit the About Us page.